Our Customer Care e-mail hours are: Monday-Friday 9am-5pm Eastern Standard Time.
To contact our customer care team please email: firstname.lastname@example.org
Or you can chat with our support team by clicking the chat icon in the bottom right corner as shown here:
Your request will be responded to directly by one of our customer care representatives within 3 business days (if your message is received Monday- Friday) please give additional time for weekend inquiries or if we are experiencing a higher inquiry volume than normal.)
Also please note that due to an high volume of orders and shipping delays due to COVID-19, we are currently experiencing some delays. Please accept our sincere apologies in advance for the inconvenience.