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Customer Care

Our Customer Care e-mail hours are: Monday-Friday 9am-5pm Eastern Standard Time. 

To contact our customer care team please email: support@rootedinblk.co

Or you can chat with our support team by clicking the chat icon in the bottom right corner as shown here:

Your request will be responded to directly by one of our customer care representatives within 3 business days (if your message is received Monday- Friday) please give additional time for weekend inquiries or if we are experiencing a higher inquiry volume than normal.)

Also please note that due to an high volume of orders and shipping delays due to COVID-19, we are currently experiencing some delays. Please accept our sincere apologies in advance for the inconvenience.